Privacy Policy

Cleaner Highbury Privacy Policy

This Privacy Policy explains how Cleaner Highbury collects, uses, stores and protects the personal data of its customers within the Cleaner Highbury service area. It also describes the legal bases we rely on under the UK General Data Protection Regulation and EU General Data Protection Regulation, how long we keep your data, the processors we use, and the rights you have in relation to your personal data.

By using Cleaner Highbury services, you acknowledge that you have read and understood this Privacy Policy. This Policy applies to all Cleaner Highbury customers and prospective customers in our operating area, whether you contact us online, by message or in person.

Who We Are

Cleaner Highbury is a cleaning service provider operating in the Highbury area. For the purposes of data protection law, Cleaner Highbury is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our cleaning services and to operate our business. The categories of data we may collect include:

Identification and contact details: name, home or business address, billing address, and other contact details such as messaging handles you choose to use when you contact us.

Service information: details of your cleaning requirements, property type, access instructions that you choose to provide, preferred times and dates for services, records of bookings, cancellations and changes, and notes relevant to completing the service safely and effectively.

Payment and billing data: information necessary to issue invoices, confirm payment, and manage accounts, such as partial payment details shared by your payment provider, payment status, and transaction history. We do not store full card numbers or security codes.

Communication data: records of your communications with us, including enquiries, complaints, feedback, and other correspondence, as well as any information you voluntarily share in those communications.

Technical and usage data: limited information about how you interact with our online content or booking tools, such as date and time of contact, basic device or browser details where available, and pages or forms accessed.

How We Collect Personal Data

We collect personal data in the following ways:

Directly from you when you contact us, request a quote, make a booking, or communicate with us about our services.

From your use of our website, booking forms or online tools, for example when you submit an enquiry or provide details about your property or cleaning needs.

From third parties when legally permitted and relevant to our services, for example from payment processors that confirm payment status or from platforms you use to contact us.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under GDPR. The main purposes and corresponding lawful bases are:

Providing and managing our cleaning services: to set up and manage bookings, carry out cleaning, issue invoices, handle payments, and communicate with you about your services. Lawful basis: performance of a contract or taking steps at your request before entering into a contract.

Customer service and communication: to respond to your enquiries, manage complaints, handle rescheduling or cancellations, and provide updates about your bookings. Lawful basis: performance of a contract and our legitimate interests in delivering effective customer service.

Business administration and record keeping: to maintain accurate records of services, payments and communications, for accounting, tax and audit purposes, and to manage our workforce and schedules. Lawful basis: legal obligations and our legitimate interests in running an efficient business.

Safety, security and prevention of misuse: to protect our staff and customers, prevent fraud or misuse of our services, and respond to disputes or claims. Lawful basis: legitimate interests and, where necessary, establishment, exercise or defence of legal claims.

Marketing and improvements: to send you relevant updates about Cleaner Highbury services and to improve how we deliver our services. Where required by law, we will only send direct marketing with your consent, which you can withdraw at any time. Lawful basis: consent and legitimate interests in developing our services and customer relationships.

Data Retention

We keep your personal data only for as long as it is necessary for the purposes described in this Privacy Policy or to meet legal, accounting or reporting requirements.

Service and contact data: normally retained for up to six years after your last service, to maintain accurate records for tax, accounting and potential legal claims.

Booking and operational data: typically retained for up to six years from the date of the relevant service.

Marketing data: retained while you remain subscribed to our marketing and for a reasonable period after you opt out, to ensure we respect your preference.

In determining these periods we take into account the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and applicable legal requirements. When data is no longer required, we will securely delete or anonymise it.

Data Processors and Sharing

Cleaner Highbury may share your personal data with trusted third parties that process data on our behalf. These service providers only process your data according to our instructions and for the purposes described here, and we take steps to ensure they provide appropriate security. Processors may include:

IT and hosting providers that store data and keep our systems running.

Booking, scheduling or customer management tools that help us organise services and communications.

Payment processors and financial service providers that handle or verify payments.

Professional advisers such as accountants or insurers, where necessary for business and legal purposes.

We may also share your data with third parties where required to comply with a legal obligation, court order or request from a regulatory authority, or to establish, exercise or defend legal claims.

We do not sell your personal data. If we were to undergo a business restructuring, merger or transfer, your data may be shared with prospective or actual purchasers as part of that process, subject to confidentiality and data protection safeguards.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or European Economic Area, or use infrastructure located abroad, we will ensure that appropriate safeguards are in place to protect your data. These may include adequacy regulations, standard contractual clauses, or equivalent lawful transfer mechanisms.

Security of Your Personal Data

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to staff and processors who need it for their work, using secure storage systems, and periodically reviewing our security practices.

While we take these steps, no system can be guaranteed to be completely secure. We encourage you to share only the personal data that is necessary for the provision of our services.

Your Data Protection Rights

As a Cleaner Highbury customer in our operating area, you have a number of rights under data protection law in relation to your personal data. Subject to certain legal conditions and limitations, these include:

Right of access: you can request confirmation as to whether we process your personal data and ask for a copy of that data, together with information about how we use it.

Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.

Right to erasure: you can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to keep it.

Right to restriction: you can ask us to restrict the processing of your personal data in certain circumstances, for example while we check its accuracy or consider an objection you have raised.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including profiling on that basis, and we will stop processing unless we have compelling legitimate grounds. You always have the right to object to direct marketing.

Right to data portability: where our processing is based on your consent or a contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format or that we transmit it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

You can exercise your rights or raise questions about how Cleaner Highbury handles your personal data by contacting us using the usual communication channels you use for our services. We may need to verify your identity before responding to your request to protect your privacy.

You also have the right to lodge a complaint with your local data protection authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so we can try to resolve any concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or legal requirements. Any significant changes will be described in the updated version. We encourage you to review this Privacy Policy periodically to stay informed about how Cleaner Highbury protects your personal data.