Accessibility Statement

Accessibility Statement for Cleaner Highbury

Cleaner Highbury is committed to making our website and online booking experience accessible and usable for everyone in the Cleaner Highbury area, including people with disabilities. We want customers, visitors, and local residents to be able to access information about our cleaning services, request quotes, and contact us without barriers.

Our Accessibility Commitment

Our aim is to meet the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments. Aligning with WCAG 2.1 AA helps us create a more inclusive experience for all users in and around Cleaner Highbury.

We are continually working to improve the accessibility and usability of our website as we update our content, design, and functionality. Accessibility is considered from the early stages of any new feature or page we introduce.

Support for Screen Readers

The Cleaner Highbury website is designed to be compatible with modern screen-reader software used on common browsers and devices. We aim to provide clear page structures, descriptive text, and meaningful labels so that customers relying on speech or braille output can navigate and understand our content.

Where possible, we use headings and subheadings to describe sections, provide descriptive alternative text for meaningful images, and ensure that form fields have clear labels and error messages. We avoid relying on colour alone to convey important information, as this can create barriers for users with visual impairments.

Keyboard Navigation

Our site is built to be navigable using only a keyboard, without requiring a mouse or trackpad. This is particularly important for users with motor impairments and for those who use assistive technologies that simulate keyboard control.

You should be able to move through interactive elements such as menus, buttons, and form fields using the Tab, Shift plus Tab, Enter, and arrow keys. We aim to provide visible focus indicators so you can see where you are on the page at all times. Forms are structured to allow smooth progression between fields, including when booking a service or requesting a quote in the Cleaner Highbury area.

Content Clarity and Readability

We strive to use clear, straightforward language to describe our cleaning services, prices, and policies. Content is written with readability in mind, helping users with cognitive or learning disabilities, as well as people who speak English as an additional language.

Where we present information about Cleaner Highbury services that could be complex, we aim to break it into smaller sections and use descriptive headings so that customers can find what they need quickly.

Ongoing Improvements

Accessibility is an ongoing process, and we recognise that there may be areas of the Cleaner Highbury website that could be improved. As technologies and standards evolve, we will continue reviewing our site and making updates to better support users with disabilities and all visitors to our online services.

We also review feedback from customers and local organisations to help identify practical improvements that have a real impact on accessibility in the Cleaner Highbury area.

Requesting Accessible Information

If you experience any difficulty using the Cleaner Highbury website or if any part of our online content is not accessible to you, you can contact us to request assistance or alternative formats. You can ask for information about our services in different formats, such as large print, plain text, or simplified documents where possible.

When you contact us with an accessibility request, please provide details of the issue you encountered, the page or service you were trying to access, and the type of support or format you would find most helpful. We will review your request and respond as soon as we can, aiming to provide a suitable and reasonable adjustment.

Feedback on Accessibility

We welcome feedback about the accessibility of our website and services in the Cleaner Highbury area. Your comments help us understand where our website works well and where we need to focus future improvements. If you would like to share feedback about your experience, including suggestions for making our digital services more accessible, you can contact us and let us know that your message relates to accessibility.